---
title: Why might Engagement Levels be delayed?
description: Engagement Levels is a new feature that helps brands categorize their email lists based on customer engagement, allowing them to optimize their email campaigns for higher impact. These levels help ide
---

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1. [Help Center](https://help.orita.ai/?hsLang=en)
2. [Engagement Levels](https://help.orita.ai/engagement-levels?hsLang=en)

# Why might Engagement Levels be delayed?

There can be a short delay (up to a few days) between when an activity happens and when it appears in Klaviyo’s event stream. Once it’s reflected, Orita interprets it and updates the score the following day. You can consult Klaviyo’s Terms of Service to see the acceptable delay window for when events will populate in the event stream.

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